Support, FAQ & Privacy
QuickTurn Video
💬 Welcome to QuickTurn
Video Support
Find answers to common questions, learn about our process, and review our privacy practices — all in one place.
If you need additional help, reach out anytime at jc@quickturnvideo.com
🎥 Ordering & Delivery
How does the process work?
Once you submit your order and payment, you’ll receive an email confirming we received your materials. Production typically starts within a few hours.
How long does delivery take?
Standard delivery: 24–48 hours
Rush delivery: 24 hours guaranteed
How will I receive my video?
You’ll get a secure download link by email as soon as your video is ready.
💬 What You’ll Receive
Each QuickTurn order includes everything you need to post your property video immediately.
Included in every order:
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A horizontal cinematic video created from your listing photos.
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Your logo and property address added automatically.
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A complimentary vertical-friendly version of the same video — adapted for Reels, TikTok, and Shorts.
(This is the horizontal video optimized for vertical platforms — not a full vertical remake.) -
Final Frame Branding: your logo appears at the end of the video, right before a small “Produced by QuickTurn Video” credit.
If you’d like a true vertical video created from horizontal photos, please contact us for custom pricing and turnaround.
Q: What if I don’t have high-quality listing photos?
You can still get a QuickTurn Video.
Our team can virtually stage up to 5 photos, enhance lighting and detail, and add neighborhood visuals to tell a complete story.
That Option is available Below.
💳 Payments
What payment methods do you accept?
We process payments securely through Stripe, accepting all major credit and debit cards.
Is my payment secure?
Yes. Stripe uses encrypted, PCI-compliant systems. Your card data is never stored by us.
Can I request a refund?
If production hasn’t yet started, we can issue a full refund. After production begins, partial refunds may apply depending on progress.
🪄 Files & Revisions
After you receive your video, you have 24 hours to request one round of changes.
Included adjustments:
Text, logo, or timing refinements.
Not included:
Music changes (each soundtrack is custom-composed to your chosen music style).
A new soundtrack request requires a new video order.
🛡️ Privacy Policy
Last updated: October 2025
QuickTurn Video (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard information when you visit our website or make a purchase.
Information We Collect
We collect your name, email, and payment details when you place an order. We also gather limited technical data (like browser type and IP address) to improve site performance.
How We Use Your Information
We use your data to:
Process and deliver your orders
Send order confirmations and receipts
Respond to customer support requests
Meet legal or tax requirements
We do not sell, rent, or trade your data to third parties.
Payment Processing
All payments are processed through Stripe using secure, encrypted methods. We never store your credit card information.
Your Rights
You may request to review or delete your information at any time by emailing jc@quickturnvideo.com